This 2-week intensive course is designed to equip flight attendants with the essential knowledge and practical skills to handle a wide range of in-flight challenges with confidence and professionalism. Through scenario-based learning and role-play activities, participants will develop the ability to respond effectively to medical issues, emergencies, turbulence, and passenger concerns.

Course Content:

• Unit 1: Health Problems

  • Managing minor medical incidents

  • Responding to serious medical emergencies

• Unit 2: Taking Charge in an Emergency

  • Leadership and communication during crises

• Unit 3: Turbulence

  • Safety protocols and passenger reassurance

• Unit 4: Preparing for an Evacuation

  • Procedures, coordination, and safety checks

• Unit 5: Responding to Passengers’ Complaints

  • Conflict management and customer service strategies

By the end of the course, participants will be able to demonstrate calm, effective decision-making, apply safety procedures, and maintain a high standard of customer care under pressure, ensuring both passenger safety and service quality.